Privacy policy.

Updated: 3.03.2025

1. Introduction
Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect
We may collect the following types of personal information:

  • Name, contact details (email, phone number, address)

  • Payment details (processed securely)

  • Travel preferences and lifestyle interests

  • Communications and inquiries made through our website

  • Technical data (IP address, browser type, device information)

3. How We Use Your Information
We use your information to:

  • Provide and personalise our concierge and lifestyle services

  • Process payments and manage bookings

  • Communicate with you about inquiries, offers, and updates

  • Improve our website, services, and customer experience

  • Ensure security and prevent fraudulent activities

  • Comply with legal and regulatory obligations

4. Sharing Your Information
We do not sell your personal data. However, we may share it with trusted partners, including:

  • Service providers and third-party suppliers essential to fulfilling your requests

  • Payment processors for secure transactions

  • Legal and regulatory authorities when required by law

5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. However, no data transmission over the internet can be guaranteed as 100% secure.

6. Your Rights
You have the right to:

  • Access, update, or delete your personal data

  • Withdraw consent for marketing communications

  • Request details on how we process your data

  • Lodge a complaint with relevant data protection authorities

7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect analytics. You can manage your cookie preferences through your browser settings.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing your data.

9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us
For any questions or concerns about this Privacy Policy, please contact us at:
Email: mollie@bosanquet.co
Address: 3,16 Friars Stile Road , Richmond, TW10 6NE